Error Messages
8
Update
situation
Error message Action
Bluetooth
connection
The communication with the device
could not be established.
Cannot communicate between PC and Alpine Bluetooth device, or Alpine
Bluetooth device is not working.
• Confirm Bluetooth device on PC, or try turning off and on ACC for the
Alpine Bluetooth device.
Device
authentication
The specified file in invalid or corrupted.
Please get the correct version and check
the website, and try again.
Wrong software selected for updating.
• Check the website and get correct software for using your Alpine
Bluetooth device.
The device could not be authenticated.
Make sure the device is running and
check the connection.
Alpine Bluetooth device cannot be authenticated.
• Check that Alpine Bluetooth device is selected as update target.
• Check the connection of the Alpine Bluetooth device.
Software
verification
Information zone could not be retrieved. This message will appear when Alpine Bluetooth device’s software is
unable to update.
• Try turning off and on the ACC for the Alpine Bluetooth device.
• If situation does not change after ACC off/on, please contact an Alpine
service center.
Flash erasing The update mode could not be
negotiated. Please try again.
This message will appear when the wrong type of software is selected
(i.e., Type-A for KCE-400BT, iXA-W407BT).
• Select correct type of software.
• When this error occurs on CDE-125BT/-126BT, CDE-113BT/-114BT,
CDE-103BT/-104BTi, INA-W910R, KCE-250BT, please turn ACC off and
on before retrying software update.
An error occurred during the flash
erasing. Please try again.
An error other than the above occurred.
• Try software updating again from the first step.
Software
updating
The information zone could not be
changed. Please try again.
Error for software update by new version.
• Try software updating again from the first step.
No error message appears. When checking software version on Head Unit, it was not changed.
• Confirm software version and try software updating again from the first
step.
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